Telephone 01442 871066

 

Home
 

 

 
Sectors & specialisms
Automotive
Education
Employees
Environment
Financial Services
Retail & Distribution
Services
 

Markets

Business to Business

Charities

Consumer

Not-for-profit

Professional Bodies

 

Helping clients

Free Advice

Your Data

Your Support

 

Approaches

Customer Experience

Customer Journey

Gaining Insight

Video

 

Team

Researchers

Specialists

 

Contact

Address

e-mail

Map

 

 

 

 

 

 

 

 

News reports suggest that some High Streets and town centres are dying whilst some supermarkets and fashionable shopping malls appear to be thriving.

Some retail locations seem to have the knack of making the customer experience pleasant whilst in others customer flow, signage, layout or technology can be inhibiting.

Research First uses a wide range of methods to understand and inform decisions on retailing; this includes on-site intercept interviewing, photography and video recording, exit polling and mystery shopping.

We have also examined many aspects of home or business delivery and the fulfilment of on-line purchases.