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Recent projects relating to protection products include new product development in the life and critical illness market and helping to develop a new approach to sales based on an analysis of customer needs.

 

We have tested many communications exercises in the insurance and pensions area both in terms of understanding and appeal and compliance with financial rules and regulations.

 

We have undertaken mystery shopping in personal and business markets and looked at switching and the early termination of policies.

 

Our experience includes assessment of how to differentiate general and protection insurance.